Umhlanga (Durban Area), South Africa – On-Site
R20,000 – R25,000 per month + Benefits
24/7 Rotational Shifts
Multiple Start Dates in 2026 (April, June, August, October)

Relocation Support Included

We welcome German-speaking candidates ready to relocate within South Africa.

The company provides:

• 1x local flight to Durban prior to start date

• 20 nights of accommodation (covered, company-selected location)

This ensures a smooth and supported transition into your new role.

About the Role

Join a leading global online retail project and support German-speaking customers with high-quality service and problem resolution.

You will handle inbound customer interactions, provide solutions, and ensure an excellent customer experience in a fast-paced international environment.

Key Responsibilities

• Provide professional customer support via phone and/or digital channels

• Resolve queries efficiently and ensure customer satisfaction

• Work within a 24/7 rotational shift structure

• Accurately update internal systems and case documentation

• Maintain service quality and performance KPIs

Requirements

• German language proficiency (B2–C2, written & spoken)

• Good command of English for internal communication

• Matric / Grade 12 qualification (essential)

• Customer service or call centre experience preferred

• Retail experience is a plus

• Strong communication and problem-solving skills

• Comfortable working rotational shifts (including weekends)

• Basic computer literacy and system navigation skills

What We Offer

• Competitive monthly salary (R20,000 – R25,000)

• Benefits package

• Relocation support (flight + accommodation)

• Stable international project

• Career growth within a global organization