Danish Speaking Customer Service Representative

Location: Barcelona, Spain (On-site)
Contract Type: Temporary Permanent
Working Hours: 38.5h/week | Rotational shifts (Monday–Sunday)

Description

If you are an empathic individual with strong communication skills, a problem-solving mindset, and an interest in working in an international environment, this role could be a great opportunity for you.

As a Danish Speaking Customer Service Representative, you will support international customers and business partners, ensuring a consistently high level of customer service. This role is based on-site in Barcelona and is open to candidates willing to relocate to Spain, with support provided throughout the relocation and onboarding process.

You will act as a key point of contact, listening carefully to customer needs and delivering clear, solution-oriented support in a fast-paced, multicultural environment.

Key Responsibilities

• Handle customer inquiries via phone and email

• Understand and identify customer needs, providing accurate and timely solutions

• Act as a mediator between customers and service partners when required

• Clarify questions related to services, payments, and technical requirements

• Follow established processes and service guidelines

• Ensure a high-quality customer experience in every interaction

Requirements

• Danish: C2 level

• English: Advanced level

• Excellent written and verbal communication skills

• Strong interpersonal skills and a customer-oriented mindset

• Confident user of PC tools, including Office 365, CRM systems, and internal platforms

• Problem-solving and solution-driven mentality

• Positive, motivated, and resilient attitude

• Goal-oriented approach to work

• Openness to changing priorities and business processes

• Affinity with online platforms / digital services

• Previous experience in customer service or contact center environments is a plus

• Willingness to relocate to Barcelona and work on-site

Desirable Skills

• Process excellence and continuous improvement mindset

• Strong collaboration and teamwork skills

• High emotional intelligence and adaptability

• Critical thinking and data-driven decision-making

• Solution-oriented approach to challenges

• Entrepreneurial and proactive mindset

Contract & Working Conditions

• 38.5 hours/week, Monday to Sunday

• Rotational shifts between 09:00 – 20:00

• 2 days off per week

• Salary: €22,249 gross/year

• Initial temporary contract, with the opportunity to transition into a permanent contract based on business needs

• 27 working days of paid holiday per year

Benefits

• Relocation support to Barcelona, including onboarding guidance and administrative assistance

• Multicultural and international working environment

• Modern office spaces, well connected by public transport

• Opportunity to be part of an industry-leading customer operations team

• 3 weeks of paid initial training and ongoing coaching

• Clear learning and career development opportunities

• Flexible remuneration options (e.g. transport, nursery school – after probation period)